•Support is offered through the support ticket portal located in your My Account Profile.
• A single Hauptwerk Technical Support Incident provides technical support for a SINGLE question or issue related to installing, configuring, or using any Registered edition of the current supported version of the Hauptwerk Software itself on supported platforms only.
• Each support ticket covers (1) single incident/topic.
• Must be used within one-year of date of purchase.
•We will put forth every effort to help you resolve questions or difficulties with the current version of Hauptwerk. Customers using legacy versions of Hauptwerk, that no longer qualify for support, will need to upgrade to be eligible for technical support.
• Help with your computer system or assistance with a product made by another company are ineligible for support.
•Your support purchase is tied to your email address at the time of purchase. It is not transferable to another user.
•Technical support is offered in the English language
Support is only offered if Hauptwerk Software was purchased directly from Milan Digital Audio (not via a reseller, and not transferred from another user). A single Hauptwerk Technical Support Incident provides technical support for a single question or issue only of the current supported version of the Hauptwerk Software. Refer to the official Hauptwerk License Agreement for complete details and restrictions.